1.1 Introduction

Welcome to Ernest Media Photography (“Ernest Media”, “we”, “our” or “us”). We provide professional photography and videography services for weddings, engagements, receptions, traditional ceremonies, birthdays, corporate events and other special occasions. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it when you visit our website, contact us or use our services.

By using our website or communicating with us, you acknowledge this Privacy Policy.

1.2 Information We Collect

Depending on your interaction with us, we may collect:

• Personal information: name, phone number, email address, contact details, event date, event type, schedule, location, package selection and service preferences.
• Payment information needed to manage bookings, invoices and balances. Third-party payment providers may process payments; we do not intend to collect or store complete card details or banking passwords.
• Photographs, videos, audio recordings and other visual materials featuring clients, family members, guests and attendees.
• Website and technical information such as IP address, browser and device information, pages visited, approximate visit duration and information collected through cookies or similar technologies, where applicable.

1.3 How We Use Your Information

We may use information to respond to enquiries; provide quotations; confirm bookings; coordinate event services; process payments and invoices; edit, organise and deliver photographs, videos, albums and other agreed deliverables; communicate about selections, previews, corrections and approvals; provide support; improve our services and website; meet legal, accounting and contractual obligations; and display selected work in our portfolio or promotional materials subject to the applicable client agreement and permissions. We will not use contact details for unrelated promotional communications where consent is required and has not been obtained.

1.4 Use of Photographs and Videos

We may wish to showcase selected photographs or video excerpts on our website, social media pages, portfolio, advertisements or other promotional platforms. Portfolio publication will be handled in accordance with permission obtained from the client and the applicable agreement. Where consent is required, we will obtain it before publishing identifiable client photographs or videos for promotional purposes.

Clients who do not wish their images to be used for promotional purposes should communicate this preference in writing before the event, preferably during booking. If a client subsequently requests removal of previously published material, we will review the request and take reasonable steps to remove material from platforms under our control, subject to applicable law and contractual rights. We cannot guarantee removal of copies independently shared or reposted by third parties.

1.5 Sharing of Information

We do not sell clients’ personal information to third parties. We may share relevant information with trusted service providers where necessary, including album printers, production partners, editors, cloud storage and file-delivery providers, website hosts, payment processors, professional advisers, or government authorities where legally required. We aim to share only information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

1.6 Storage and Protection

We take reasonable technical and organisational measures to protect personal information and client media against unauthorised access, disclosure, alteration, loss or misuse. Measures may include access restrictions, password protection, secure file-sharing methods and controlled access to client materials. No method of electronic transmission or digital storage can be guaranteed completely secure. Clients should avoid sharing private download links or passwords publicly.

1.7 Retention of Information and Media

Client photographs, videos, project files and booking information may be retained for editing, delivery, customer support, dispute resolution, legal or accounting compliance and other legitimate business purposes. Retention periods may vary. Clients should not assume that original footage, unedited photographs, editing project files or backup copies will be stored permanently. Where information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to legal obligations and legitimate retention requirements.

1.8 Cookies and Third-Party Services

Our website may use cookies or similar technologies to support functionality, understand visitor activity and improve user experience. If analytics, advertising or embedded third-party services are used, those providers may collect information under their own policies. Where required, we will provide appropriate information and choices regarding non-essential cookies or similar technologies.

1.9 Your Privacy Rights

Subject to applicable law, you may contact us to request access to personal information we hold, correction of inaccurate information, deletion where applicable, withdrawal of consent for processing based on consent, or review of concerns about the use or disclosure of photographs and videos. Some requests may be subject to legal, contractual or operational limitations. We may need to verify your identity before responding.

1.10 Children’s Information

Our services may involve children attending weddings, family functions or other events. We encourage clients and event organisers to ensure appropriate permissions are obtained where required for capture or promotional use of children’s images. We will handle requests concerning children’s personal information and promotional images with particular care and in accordance with applicable law.

1.11 External Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content or security of third-party websites. Visitors should review the privacy policies of those services.

1.12 Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website features or applicable legal requirements. The revised version will be published on our website with an updated revision date.

1.13 Contact Us

For privacy-related questions, requests or concerns, please contact:
Ernest Media Photography
Email: info@ernestmedia.in
Phone: 7338999757 
Business Address:  Ernest Media, Ground floor, AP 97, 1st Ave, U R Nagar Extension, AP Block, Sector A, Anna Nagar West Extension, Chennai, Tamil Nadu 600101
Website: ernest.rejola.com