2.1 Introduction

These Terms and Conditions govern photography and videography services provided by Ernest Media Photography (“Ernest Media”, “we”, “our” or “us”). By confirming a booking, signing a quotation or package agreement, or making an advance payment, the client (“you” or “the client”) agrees to the applicable terms and any additional terms expressly agreed in writing.

These terms apply to wedding photography, wedding videography, engagements, receptions, traditional ceremonies, birthdays, corporate events, family functions and other photography or videography services offered by Ernest Media. Where a signed quotation, package agreement or separate written agreement contains specific terms, those terms will be read together with this document. Any express variation must be agreed in writing.

2.2 Booking and Confirmation

A booking is confirmed once the client accepts the applicable package or quotation and pays the required advance.

A 50% advance payment of the agreed package cost is required to block and reserve the event date.

An enquiry, verbal discussion or quotation alone does not guarantee availability or confirm a booking.

The agreed package, event dates, venue details, service requirements and deliverables should be confirmed in writing before the event.

Additional requirements or changes requested after booking are subject to availability, feasibility and written agreement.

2.3 Package Scope and Services

Each package covers only the events, dates, duration, locations, services, materials and deliverables specified in the accepted quotation or package agreement.

Services outside the agreed package—including additional event coverage, extended hours, extra locations, additional crew, albums or prints—may incur additional charges.

Any additional service or expense must be agreed before it is undertaken, wherever reasonably practicable.

The client is responsible for reviewing the package and ensuring the required events, coverage duration and deliverables are included.

Once the package agreement has been signed, the agreed package cost, materials and output specifications cannot be renegotiated unilaterally. Any mutually agreed change must be documented in writing.

2.4 Payment Terms

• 50% advance: required to confirm the booking and block the event date.
• 40% second payment: due within two working days after completion of event coverage.
• 10% final payment: due when the client receives the complete set of agreed deliverables.
• The full package cost must be settled before the order is considered financially closed.
• Additional services or approved expenses outside the original package will be charged separately.
• Payments must be made through payment methods communicated by Ernest Media. The client is responsible for making payments within the agreed timelines.

2.5 Photography and Videography Delivery Timelines

Rush photographs: the full set of rush photographs will be delivered within 10 working days after event completion, subject to the agreed package and required client inputs.

Album preview: provided within 15 working days from the date Ernest Media receives the client’s completed photo selection.

Album corrections: completed within 10 working days from the date corrections are received. The client should consolidate corrections into one clear communication for each revision round where possible.

Final delivery: the final set of agreed deliverables, including the printed album and other applicable components, will be delivered within 15 working days from the date the client approves the album for printing.

Edited video copies and other complementary deliverables included in the package will be delivered along with the complete album delivery set, unless another timeline is agreed in writing.

Timelines may be affected by delayed selections, incomplete feedback, late approvals, client-requested changes, production issues or circumstances beyond reasonable control. Revised timelines will be communicated as reasonably practicable.

2.6 Client Selections, Approvals and Corrections

The client is responsible for reviewing album previews, selections, layouts and approval materials carefully.

The client must provide selections, corrections and approvals within a reasonable period to avoid delays.

Once the client approves an album for printing, the approved design and content will be sent for production.

Changes requested after final approval or after printing has commenced may incur additional charges and production time.

Corrections caused by client-approved selections, layouts or spelling errors may be chargeable if additional design or production work is required.

Unlimited revisions are not included unless expressly stated in the package agreement.

2.7 Creative Style and Editing

Photography and videography involve artistic judgement, creative interpretation, editing choices and post-production techniques.

Ernest Media will make reasonable efforts to deliver work consistent with its established style and the agreed creative brief.

Differences in personal preference regarding artistic style, colour grading, composition, music selection or editing choices do not automatically constitute a failure to provide the agreed service.

Specific creative requirements should be discussed and documented before the event wherever possible. Substantial changes beyond the agreed editing scope may incur additional charges, subject to written agreement.

2.8 Event Coverage and Client Responsibilities

The client must provide accurate information regarding event dates, venues, schedules, access requirements and other relevant arrangements.

The client is responsible for obtaining venue permissions, event permissions or other authorisations required for the services.

The client should inform Ernest Media in advance of restrictions concerning photography, videography, lighting, movement, equipment or access.

Ernest Media will make reasonable efforts to capture important moments, but complete coverage of every guest, moment, ritual or activity cannot be guaranteed.

Schedules, lighting, crowd movement, venue restrictions, weather and other circumstances may affect the photographs and footage obtained.

The client should nominate a representative to assist with coordination, particularly for group photographs, family portraits and scheduled sessions.

2.9 Cancellations and Rescheduling

The client should communicate cancellation or rescheduling requests in writing as soon as possible.

Rescheduling is subject to the availability of Ernest Media and its assigned team.

Changes to date, venue, event duration or service requirements may affect package pricing and delivery arrangements.

Financial consequences of cancellation, including any refund or amount retained for work completed and reasonable non-recoverable commitments, will be determined by the signed booking agreement and applicable law.

If Ernest Media cannot provide the agreed services, we will discuss reasonable arrangements, which may include rescheduling, an alternative service arrangement or a refund as appropriate under the agreement and applicable law.

Specific cancellation charges, refund schedules or rescheduling fees should be stated in the quotation or booking agreement before confirmation.

2.10 Photographs, Videos and Promotional Usage

Ernest Media may wish to showcase selected photographs or video excerpts in its portfolio, website, social media accounts, advertisements or promotional materials.

Where client permission or consent is required, promotional use will take place only in accordance with the permission obtained and applicable law.

Clients who do not wish their images to be used for promotional purposes should communicate this in writing before the event, preferably when confirming the booking.

Requests to review previously published material for removal will be considered in accordance with applicable law, the relevant agreement and any rights or obligations that apply.

Ernest Media will not knowingly use client material unlawfully or in a manner materially inconsistent with the permission granted.

2.11 Ownership and Use of Deliverables

Copyright and other intellectual property rights in photographs, videos and creative works are governed by applicable law and the relevant written agreement.

Payment for services does not automatically transfer copyright or ownership of original creative files unless expressly agreed in writing.

The client receives the agreed deliverables for personal or other expressly agreed use under the package agreement.

Commercial use, resale, licensing, extensive modification or other use beyond the agreed permission should be discussed in advance and documented in writing.

Unedited photographs, raw video footage, project files, unused images and editing source files are not included unless expressly stated.

2.12 Raw Files and Unedited Footage

Raw photographs, unedited video footage, audio recordings, editing project files and other production source files are not included unless expressly specified in the package or a separate written agreement.

If raw files or additional materials are available for purchase or delivery, applicable charges, format and delivery arrangements will be communicated separately.

Clients requiring raw files should raise the request before confirming the package wherever possible.

2.13 Storage, Backups and File Availability

Ernest Media will take reasonable steps to manage and protect client media during processing and delivery.

Clients should download and securely back up delivered photographs and videos promptly after receipt.

Unless a specific retention period has been agreed in writing, clients should not assume permanent access to all original footage, photographs, editing files or delivered materials.

File recovery, re-delivery, restoration or access to archived material may depend on availability and may incur additional charges.

Client materials will be handled in accordance with our Privacy Policy and applicable legal obligations.

2.14 Third-Party Printing and Production

Albums, prints and physical products may involve third-party printing or production partners.

Production timelines may be affected by supplier availability, material availability, transportation and other circumstances outside our direct control.

Ernest Media will make reasonable efforts to coordinate production and address reported defects in accordance with applicable supplier terms and the agreed service.

The client should inspect physical products and report apparent damage or production defects within a reasonable period after receipt.

2.15 Circumstances Beyond Our Reasonable Control

Neither party will be held responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, venue closures, civil disturbances, serious illness, accidents, major equipment failures or comparable events.

The affected party should notify the other as soon as reasonably practicable. The parties will discuss reasonable steps to minimise the impact, including revised schedules, alternative arrangements or other solutions consistent with the booking agreement and applicable law.

2.16 Limitation of Responsibility

Ernest Media will exercise reasonable care and professional skill when providing its services.

Services may be affected by venue restrictions, obstructed views, schedule changes, lighting limitations, guest interference and restrictions imposed by third parties.

We cannot guarantee that every guest, moment or requested shot will be captured.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law. Any other agreed limitation must be reasonable, clearly communicated and consistent with applicable law.

2.17 Complaints and Dispute Resolution

Clients should communicate service-related concerns in writing, providing booking details and a clear description of the issue.

Ernest Media will review concerns and make reasonable efforts to resolve them through discussion.

If a matter cannot be resolved informally, the parties may pursue remedies available under applicable law.

These Terms and Conditions are governed by the laws of India. Court proceedings are subject to applicable jurisdictional rules and the jurisdiction of competent courts.

2.18 Amendments to These Terms

Ernest Media may update these Terms and Conditions from time to time.

The version applicable to a confirmed booking will be determined by the agreement with the client and any subsequent changes mutually accepted in writing.

Website updates will not automatically alter an existing booking agreement where the client has not agreed to the change and applicable law requires such agreement.

2.19 Contact Information

Ernest Media Photography
Email: info@ernestmedia.in
Phone: 7338999757 
Business Address:  Ernest Media, Ground floor, AP 97, 1st Ave, U R Nagar Extension, AP Block, Sector A, Anna Nagar West Extension, Chennai, Tamil Nadu 600101
Website: ernest.rejola.com